Effective Date: 27/12/2024

At NRGmate, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, services, or products.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, and other information you provide when contacting us or using our services.
  • Technical Information: IP address, browser type, operating system, and usage data when you visit our website.
  • Payment Information: Billing details and transaction data for purchases.

2. How We Use Your Information

We use your information to:

  • Provide and manage our products and services.
  • Respond to your inquiries and provide customer support.
  • Process payments and deliver orders.
  • Send updates, promotional offers, or important notices.
  • Improve our website and services through analytics and feedback.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except in the following cases:

  • Service Providers: To trusted partners who assist in delivering our services (e.g., payment processors, delivery companies).
  • Legal Obligations: To comply with legal requirements or respond to lawful requests from authorities.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt-out of receiving promotional emails by clicking “unsubscribe” in the email footer.
  • Request details on how your data is processed.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
📧 Email: info@nrgmate.au