Effective Date: 27/12/2024

At NRGmate, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy outlines the terms and conditions under which refunds, returns, or exchanges are provided.

1. Eligibility for Refunds

Products or Services Eligible for Refunds

  • The product or service is defective or damaged upon delivery.
  • The product does not match the description provided at the time of purchase.
  • Installation or service was not completed as agreed in the terms of your order.

2. Non-Refundable Items

Products or Services Not Eligible for Refunds

  • Products that have been used or installed, unless defective.
  • Custom or personalized items.
  • Products purchased under promotional or clearance offers, unless faulty.

3. Refund Process

How to Request a Refund

  1. Contact us within 14 days of receiving the product or service.
  2. Provide proof of purchase, including the receipt or invoice.
  3. Describe the issue, and include photos or supporting documentation if applicable.

Approval Process

  • Once we receive and review your request, we will notify you of the approval or denial of your refund.
  • Approved refunds will be processed within 7–10 business days, using your original payment method.

4. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund, please contact us:
📧 Email: info@nrgmate.au